 |
| What to do if your sewer backs-up |
| Before calling a plumber, take a few minutes to analyze the situation. Below is a flow chart and definitions to help you analyze (and possibly resolve) the situation: |
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| Definitions |
| Water backing-up: when no water is being used, water is coming out of the drain. |
| Water not draining: water does not go down the drain, but water does not come |
| out of drain. |
| Sanitary service: the sewer line that runs from the home to the sewer main. The service |
| line is the responsibility of the resident from the sewer main to the home. |
| Sewer main: the sewer line that collects the sewage from the services. This line is |
| the Village's responsibility |
| The Department of Public Works maintains personnel on a 24-hour basis, every day of the year on an "on-call" basis. If you need a plumber, we suggest that you make a few phone calls. You should compare prices, guarantees, availability and experience. Also, make sure that the plumber you choose is licensed to work in Elk Grove Village. |
